We’re here to help
Whether you have a question about our services, need a hand with a lesson, or just want to learn more about what we do, our team is ready to help. The quickest way to reach the right person is through our Support Centre, where every message is tracked and answered.
Open a support ticket
Our Support Centre is the fastest way to reach us. Your message goes straight to the right team, you get a tracked reference, and you can follow your request through to a reply. It is the best place to start for anything to do with lessons, bookings, accounts or general enquiries. You can also search the help centre for instant answers to common questions before you open a ticket.
Quick actions
Jump straight to the things people ask for most.
Book or cancel a lesson
Manage your tutoring sessions any time through your student hub.
Become a volunteer
Join our team and help make education accessible to everyone.
View our policies
Read our privacy, terms and safeguarding procedures in one place.
Our governance
Learn about our structure, trustees and how we are run.
Raising a safeguarding concern
If you have a concern about the safety or welfare of a young person, you can report it to us in confidence. Our Safeguarding Hub explains how we handle concerns and where to find further support.
Frequently asked questions
Can’t find your answer below? Open a support ticket and we’ll get back to you.
Our lessons are subsidised through our Community Education Fund. In practice, you contribute what you can afford: simply tell us your budget, and we'll work with you to provide quality education support regardless of your financial situation.
Don't worry. Support from the fund means that if you genuinely can't afford to pay, we'll still provide support. Education should be accessible to everyone.
We offer support across a wide range of subjects for all age groups, from primary school through to university level. Contact us through the Support Centre to discuss your specific needs.
Yes. We provide both in-person sessions at our library locations and online tutoring through our digital platform. Choose what works best for you.
Our tutoring sessions run throughout the week at various times. Library sessions have set schedules, while online tutoring offers more flexibility. Contact us to find times that work for you.
We welcome volunteers of all backgrounds. Whether you're a student, graduate or professional, there are many ways to get involved. Get in touch to learn about current opportunities.
Yes. NSEMM is a registered charity (number 1209673), committed to transparency and accountability. You can view our governance structure and annual reports on our website.
We take safeguarding seriously. All our volunteers undergo background checks, and we follow strict safeguarding policies. View our full safeguarding policy at our Safeguarding Hub for more details.
For younger students, we encourage parental involvement and can arrange sessions where parents can observe or participate as appropriate.
Can’t find your answer?
Our team is happy to help.
Prefer to talk? You can leave us a voicemail on 0115 678 7080. As NSEMM is run by full-time students, you may reach our voicemail, so we’ll get back to you as soon as we can, usually within the next working day. For the fastest reply, please use the Support Centre.