We want you to be happy with your NSEMM experience. This guide explains our refund policy and how to request a refund if needed.
Lesson Cancellations
If you need to cancel a lesson, the refund you receive depends on how much notice you give. Cancellations made more than 24 hours before the scheduled lesson time qualify for a full refund, which can be returned to your session credits or original payment method.
Cancellations made with less than 24 hours’ notice are generally not refundable, as your tutor has already reserved that time for you. However, we understand that emergencies happen, so please contact us if you have exceptional circumstances such as illness or a family emergency.
When Your Tutor Cancels
If your tutor needs to cancel a lesson, you’ll always receive a full refund automatically. We’ll notify you as soon as possible and help you reschedule if you’d like.
How to Request a Refund
To request a refund for a cancelled lesson, you can use the cancellation feature in your dashboard, which will process the refund automatically if you’re within the 24-hour window. For other refund requests, please contact our support team with details of the lesson and the reason for your request.
Processing Times
Refunds to session credits appear immediately. Refunds to your card or bank account typically take five to ten business days to appear, depending on your bank.
Disputes
If you disagree with a refund decision, please contact our support team. A manager will review your case and get back to you within five business days.