Troubleshooting Video Call Issues

Having problems with your online lesson? Try these fixes.

Camera Not Working

1. Check browser permissions

   • Click the camera icon in your browser’s address bar
   • Ensure “Allow” is selected for camera

2. Check other apps

   • Close other apps using your camera (Zoom, Teams, etc.)

3. Try a different browser

   • Chrome works best with LessonSpace

4. Restart your device

   • Sometimes a simple restart fixes everything

Microphone Not Working

1. Check browser permissions

   • Ensure microphone access is allowed

2. Check your input device

   • Make sure the correct microphone is selected
   • Test in your system settings

3. Check volume levels

   • Ensure you’re not muted
   • Check system volume isn’t at zero

Poor Video Quality

1. Check your internet speed

   • You need at least 2 Mbps upload/download
   • Use speedtest.net to check

2. Reduce bandwidth usage

   • Close other tabs and applications
   • Ask others on your network to pause downloads

3. Use ethernet if possible

   • Wired connections are more stable than WiFi

Audio Echo

• Use headphones instead of speakers
• Mute when not speaking
• Move away from walls/hard surfaces

Still Having Issues?

Contact support with:

• Your browser and version
• Your operating system
• Description of the problem
• Any error messages you see